1. VIP Programme Eligibility

1.1. Participation in the VIP Programme is by invitation only.

1.2. Qualification for the VIP Programme is determined at our sole discretion and is not based solely on loyalty level, wagering volume, deposits, points earned, or account tenure.

1.3. We may consider a variety of factors when assessing eligibility, including but not limited to player activity, engagement, gameplay behaviour, account history, responsible gaming considerations, and overall suitability.

1.4. Meeting any loyalty level, wagering threshold, or points requirement does not guarantee entry into the VIP Programme.

2. VIP Invitation Process

2.1. Players who meet our internal eligibility criteria may be considered for the VIP Programme.

2.2. If selected, a member of our VIP Team may contact you directly to discuss participation in the programme.

2.3. We reserve the right to decline, withdraw, suspend, or revoke any invitation at any time and for any reason.

3. VIP Benefits

3.1. Eligible VIP players may receive access to enhanced services and benefits.

3.2. VIP benefits may include, but are not limited to:

(i) A dedicated Account Manager;

(ii) Personalised promotions and rewards;

(iii) Access to exclusive campaigns, missions, tournaments and events;

(iv) Hospitality experiences and concierge services;

(v) Priority customer support;

(vi) Bespoke rewards and gifts; and

(vii) Other benefits determined by us from time to time.

3.3. Benefits may vary between players and are provided at our sole discretion.

3.4. No specific benefit is guaranteed and benefits may be amended, replaced, suspended, or withdrawn at any time.

4. Dedicated Account Managers

4.1. Certain VIP players may be assigned a dedicated Account Manager.

4.2. Account Managers are responsible for providing a personalised service experience and may assist with promotions, campaigns, events, account-related enquiries, and other VIP-related requests.

4.3. Account Managers cannot override compliance requirements, responsible gaming measures, security controls, or operational decisions.

5. Programme Reviews

5.1. VIP accounts are subject to ongoing review.

5.2. We may suspend, downgrade, remove, or amend VIP status where a player no longer meets our eligibility requirements or where we consider it necessary for compliance, responsible gaming, operational, or business reasons.

5.3. Any decision regarding VIP eligibility, status, benefits, or participation is final.

6. General

6.1. We reserve the right to modify, suspend, or terminate the VIP Programme at any time.

6.2. Any abuse of promotions, bonuses, offers, or VIP benefits may result in removal from the VIP Programme and/or account restrictions.

6.3. These terms should be read in conjunction with the General Terms and Conditions of the website.